Shipping & Returns Policy

Thank you for shopping with Trenduct. This Shipping & Returns Policy explains how orders are processed, shipped, delivered, returned, replaced and refunded.

By placing an order on Trenduct, you agree to this policy along with our Terms & Conditions and other policies displayed on our website.

1. Order Processing

Once your order is successfully placed and payment or COD confirmation, where applicable, is completed, we begin processing your order.

Orders may be packed and dispatched by Trenduct, our suppliers, fulfilment partners or third-party warehouses.

You will receive order and shipping updates through the contact information provided during checkout.

2. Shipping & Delivery Time

Our usual estimated delivery timeframe is approximately 5–10 business days from order processing, unless a different estimated delivery date is displayed on the product or checkout page.

Delivery times are estimates and may vary because of:

Courier or logistics delays
Public holidays
Remote delivery locations
Weather conditions
Supplier or warehouse delays
Incorrect or incomplete delivery information
Government restrictions
Operational or other circumstances outside our reasonable control

We will make reasonable efforts to deliver your order as quickly as possible.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed before you complete your order.

Free shipping may be offered on selected products, orders or promotional offers.

Additional charges may apply for re-delivery where an earlier delivery failed because of circumstances attributable to the customer.

4. Cash on Delivery & Partial COD

Cash on Delivery (COD) may be available for eligible orders and serviceable locations.

For certain COD orders, Trenduct may require a small COD Confirmation Amount to be paid online before the order is confirmed and dispatched.

For example:

Order Value: ₹849
COD Confirmation Amount: ₹49 paid online
Remaining COD Amount: ₹800 payable at delivery

The COD Confirmation Amount forms part of your total order value and is not an additional product charge unless clearly stated otherwise during checkout.

The exact confirmation amount applicable to your order will be displayed during checkout.

5. Prepaid Orders

Customers may choose to pay the complete order amount online using the payment methods available during checkout.

Promotional discounts may occasionally be offered for prepaid orders. Any applicable discount will be displayed during checkout before payment is completed.

6. Delivery Responsibilities

Please provide accurate information when placing your order, including:

Recipient name
Complete delivery address
Correct PIN code
Active mobile number
Required delivery instructions

Please remain reasonably available during delivery attempts and respond to calls or messages from the courier partner.

For COD orders, the remaining COD amount must be paid to the courier at the time of delivery.

7. Failed Delivery & Return to Origin (RTO)

An order may be returned to origin if delivery fails because:

The customer refuses the parcel
The customer remains unavailable during delivery attempts
Delivery calls are repeatedly unanswered
An incorrect or incomplete address was provided
Required delivery information is not provided
The remaining COD amount is not paid
The customer attempts to cancel the order after dispatch when shipment interception is no longer possible

Such cases may be treated as Customer-Initiated RTO.

Where permitted by applicable law, actual non-recoverable shipping, return-shipping or processing costs resulting from a customer-attributable RTO may be recovered or adjusted from amounts already paid for the affected order.

8. Re-Delivery After RTO

If an order is returned because of customer-attributable delivery failure and you want it shipped again:

A new shipping/re-delivery charge may be required in advance.
A new COD Confirmation Amount may be required for COD orders.
Your delivery address and contact details may be verified again.
Re-dispatch will take place only after applicable advance charges have been received.

No additional re-delivery charge will be imposed where the failed delivery resulted solely from an error attributable to Trenduct or where applicable law does not permit such a charge.

RETURNS, REPLACEMENTS & REFUNDS

9. Change-of-Mind Returns

Unless specifically stated otherwise on the relevant product page, Trenduct does not offer voluntary change-of-mind returns simply because:

You no longer want the product
You ordered the wrong product
You dislike the colour, appearance or design
The product is no longer required
There is a minor colour variation caused by screen/display settings

This does not restrict any return, replacement, refund or other remedy required under applicable Indian consumer law.

10. Damaged, Defective or Incorrect Products

Please inspect your product promptly after delivery.

If you receive a product that is:

Damaged on arrival
Defective
Incorrect
Materially different from its description
Missing essential components

contact Trenduct customer support as soon as reasonably possible with:

Your Order ID
Description of the issue
Clear photographs and/or video showing the problem
Product packaging where relevant
Any other reasonable evidence required to verify the claim

We may verify the claim before approving a resolution.

11. Replacement

For a verified damaged, defective or incorrect product, an appropriate replacement may be offered first where available.

The replacement must generally be for the same product or an appropriate equivalent agreed with the customer.

If a replacement is unavailable or another remedy is required under applicable law, an appropriate refund or other resolution will be provided.

12. Products Not Eligible for Voluntary Return

A voluntary return or replacement will generally not be accepted for:

Change of mind
Accidental or physical damage caused after delivery
Liquid or water damage caused after delivery
Damage caused by improper use
Unauthorized modification or repair
Normal wear and tear
Missing original accessories caused after delivery
Damage resulting from use contrary to manufacturer instructions

This restriction does not apply where applicable law requires Trenduct to provide a remedy.

13. Manufacturer Warranty

Certain products sold on Trenduct may include a manufacturer warranty.

Where a product page states 1-Year Manufacturer Warranty, the warranty is provided according to the applicable manufacturer’s warranty terms and conditions.

Manufacturer warranties may exclude circumstances such as:

Physical or accidental damage
Liquid or water damage
Improper use
Unauthorized repair or modification
Normal wear and tear
Cosmetic damage that does not affect normal operation

A valid invoice or proof of purchase may be required for warranty service.

14. Refunds

Where a refund is approved, it will be processed to the original payment method or another legally permitted method, as applicable.

Processing and bank settlement times may vary depending on the payment provider and customer’s bank.

For COD or Partial COD orders, the refundable amount will be determined based on the amount actually paid and the circumstances of the order.

Any lawful adjustment relating to actual non-recoverable customer-attributable RTO or logistics costs will be communicated where applicable.

15. Order Cancellation

You may request cancellation before your order has been packed, processed for shipment or dispatched.

Once an order has been handed over to the courier, cancellation may no longer be operationally possible.

Please do not refuse a dispatched parcel merely as a method of cancellation, as this may result in the shipment being treated as a Customer-Initiated RTO.

16. Courier & Fulfilment Partners

Trenduct may use third-party courier companies, suppliers, manufacturers, warehouses and fulfilment partners to process and deliver orders.

Therefore, your parcel may be dispatched directly from a supplier or fulfilment location rather than from Trenduct’s business address.

Tracking information will be provided where available.

17. Contact Us

For shipping, delivery, replacement or return-related assistance, contact:

Trenduct
Email: contact@trenduct.in
Website: trenduct.in
Business Address: Naya Bazar, Dalpatti, Lakhisarai, Bihar, India

When contacting us regarding an existing order, please include your Order ID and relevant details so that we can assist you efficiently.

Nothing in this Shipping & Returns Policy limits any statutory rights or remedies available to consumers under applicable Indian law.